Privacy Notice

01Data Controller

Luun (hereinafter, "Luun", "we") is the party responsible for processing the personal data you provide through the luun.live website and the scanning app. For any matter related to this notice, write to us at [email protected].

02Data We Collect

We collect only the data strictly necessary to operate the service:

• From organizers: name, email address, and billing details when topping up credits.
• From attendees: name and email address provided when registering for an event.
• Usage data: ticket issuance and validation logs (date, time, and scan status).

03Purposes of Processing

We use your data to create and manage your account, issue and deliver QR tickets, validate access, process payments through our providers, provide support, and, only if you authorize it, send you communications about the service. We do not sell your personal data to third parties.

04Transfers

We share data only with the providers that make the service possible — payment processing (Stripe), cloud infrastructure, and transactional email delivery — under confidentiality agreements and only to the extent necessary. Each event's organizer has access to the record of their own attendees.

05ARCO Rights

You may exercise your ARCO rights — Access, Rectification, Cancellation, and Opposition — and revoke your consent at any time by sending a request to [email protected]. We will respond within a maximum of 20 business days.

06Cookies

We use strictly functional cookies to keep your session and preferences. You can disable them from your browser; some dashboard features may stop working correctly.

07Changes to This Notice

Any changes to this notice will be published on this page along with its update date. We recommend reviewing it periodically.