Last updated: August 18, 2026
The event organizer is the one selling the tickets (the registered merchant of record): they charge directly through their own Stripe account and, if applicable, are the one who issues the corresponding invoice or tax receipt. Luun provides the ticket issuance and sales platform, but never receives, holds, or custodies the buyer's money — payment goes directly from the buyer to the organizer's Stripe account.
To sell tickets you need to connect your own Stripe account. Sign-up and identity verification (KYC) are handled directly by Stripe and governed by its own terms — Luun does not take part in that process. The currency you sell in (Mexican pesos, US dollars, or euros) is determined by your Stripe account, not by Luun. Stripe's processing fees for each payment are your responsibility, not Luun's.
Every ticket issued, whether or not it sells, uses 1 credit from your Luun account. Turning on sales for an event commits as many credits as the spots you have for sale (the total capacity of your active ticket types, minus what has already sold); those credits are released as you sell tickets, reduce a type's capacity, or turn off sales. Credits used to issue a ticket are not refundable once the ticket has been issued.
The sale is a relationship between the organizer and the ticket buyer; Luun is not a party to it. Refunds, attendee changes, and cancellations — including cancelling the event — are the organizer's sole responsibility and are handled from their own Stripe account. The Luun credit used to issue a ticket is not restored even if the ticket is refunded to the buyer.
As an organizer, you are responsible for the accuracy of your event's information, for complying with any local laws that apply to you (consumer protection, tax invoicing where applicable), and for honoring every valid ticket scanned at the door by the app. Luun is responsible for the technical side: correctly issuing the ticket and delivering it to the buyer.
We may update these rules at any time; the version in effect is always the one published on this page, along with its update date. Changes apply going forward, from the date they are published.
Questions about selling tickets with Luun? Write to us and we'll get back to you personally.
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