BY EVENT TYPE
WHO USES IT
IF YOUR EVENT NEEDS TICKETS
Luun handles it, from registration to access.
A QR ticket, validated with the app on event day.
See all cases →
A QR ticket, validated with the app on event day.
See all cases →Last updated: September 14, 2026
The event organizer is the one selling the tickets (the registered merchant of record): they charge directly through their own Stripe account and, if applicable, are the one who issues the corresponding invoice or tax receipt. Luun provides the ticket issuance and sales platform and does not custody the organizer's money: payment goes from the buyer to the organizer's Stripe account, and the only amount Luun receives is the 4% fee described below, which Stripe splits off at the time of the charge.
To sell tickets you need to connect your own Stripe account. Sign-up and identity verification (KYC) are handled directly by Stripe and governed by its own terms — Luun does not take part in that process. The currency you sell in (Mexican pesos, US dollars, or euros) is determined by your Stripe account, not by Luun. Stripe's processing fee for each payment is your responsibility and is separate from Luun's fee described below.
For every ticket sold through Luun's checkout, Luun keeps 4% of the ticket price. Stripe transfers that fee to Luun at the time of the charge; the remainder, minus Stripe's processing fee, is deposited in your account. The minimum ticket price is the minimum charge Stripe accepts in your currency ($10 MXN, $0.50 USD, €0.50 EUR).
Tickets sold through Luun's checkout do not use credits: the 4% fee covers the service. Every ticket you issue any other way — free landing page, email, WhatsApp, direct download, or tickets you generate from the dashboard for a paid event — uses 1 credit from your Luun account, because there is no sale to charge a fee on. Credits used to issue a ticket are not refundable once the ticket has been issued.
The sale is a relationship between the organizer and the ticket buyer; Luun is not a party to it. Refunds, attendee changes, and cancellations — including cancelling the event — are the organizer's sole responsibility and are handled from their own Stripe account. If you refund a ticket, Luun's 4% fee is not returned: the reservation, charge, issuance and delivery service has already been provided. If you cancel a ticket that was issued with a credit — that is, one issued any way other than through Luun's checkout — that credit is not restored.
As an organizer, you are responsible for the accuracy of your event's information, for complying with any local laws that apply to you (consumer protection, tax invoicing where applicable), and for honoring every valid ticket scanned at the door by the app. Luun is responsible for the technical side: correctly issuing the ticket, delivering it to the buyer, and providing the scanning app. Carrying out the scan at the door — having staff, phones and an internet connection — is the organizer's responsibility, not Luun's.
We may update these rules at any time; the version in effect is always the one published on this page, along with its update date. Changes apply going forward, from the date they are published.
Questions about selling tickets with Luun? Write to us and we'll get back to you personally.
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